VERNFOLD Support
We help with city access, maps, venue corrections, subscriptions and restoring purchases.
Contact support
For app help, venue corrections, subscription questions or privacy requests, email kevinchan94by@gmail.com. Include your app version, device model and a description of the issue. For venue corrections, include the city, venue name and a source for the updated information. Do not send passwords or payment-card details.
Subscriptions
Open VERNFOLD All Cities and choose Restore Purchases using the Apple Account used for your subscription. You can manage or cancel subscriptions in your Apple Account settings. Billing and refund requests are handled by Apple.
Manage Apple subscriptions · Apple purchase support
Maps and location
Location is optional. If access is denied, the guide and manual city selection remain available. Venue pages combine address, map and guide evidence into the in-app catalogue; when a precise pin is unavailable, the app keeps a city-level map and a readable address fallback without exposing third-party map-entry buttons.
Maps and searches require an internet connection. Please confirm opening hours and access arrangements with the venue before travelling.
中文帮助
应用问题、门店更正、订阅或隐私问题，请发邮件至 kevinchan94by@gmail.com。请附应用版本、设备型号和问题说明；门店更正请附城市、门店名称及信息来源。请勿发送密码、银行卡等敏感信息。
恢复订阅：打开“VERNFOLD 全部城市”，选择“恢复购买”，使用原购买时的 Apple 账户。管理或取消订阅请进入 Apple 账户订阅设置，账单和退款由 Apple 处理。
定位权限不是使用指南的必要条件。地图及搜索需要网络；暂时无法获得精确图钉的门店仍会显示应用内城市地图与完整地址。出行前请向门店确认营业时间与入场安排。